The founding principle
Technology should be invisible.
Nobody wants to use a tool. They want to accomplish something — quickly, simply, without friction. The best technology gets out of the way and lets that happen. You don't notice it working. You just notice that things work.
In building architecture, human-centred design means designing spaces around the people who inhabit them — their movement, their comfort, their lived experience — not around structural convenience. In technology, it should mean exactly the same thing. Start with the person. Design the system around them. Then get out of the way.
Complexity is not the enemy. Purposeless complexity is. Every layer of a system — governance, regulation, security, observability — must earn its place. If a requirement doesn't ultimately serve the end user or the organisation, it deserves to be challenged. Restraint is a discipline, not a limitation.
"The measure of a well-built system is not that it is praised. It's the system they don't think about at all."